Logo-dark

Real feedback. Real reviews. Unreal results.

Listen360 is a powerful, NPS-based client experience platform that enables 5,000+ fitness clubs and studios to attract and retain business, improve operations, and build a glowing online reputation. Join more than 50,000 business locations worldwide in utilizing Listen360 to increase your growth and profit. Get started at www.listen360.com!
Get In Touch

Services

  • A two-question, mobile-friendly survey is automatically sent to clients after a workout through our integration with ClubReady.
  • Unhappy clients are routed through a retention workflow for follow-up, while happy clients are immediately prompted to post 5-star reviews on Google and Facebook.
  • A hierarchical reporting dashboard provides a robust analysis of client feedback, creating a roadmap for strategic business decisions.

BENEFITS

  • 5-14% less attrition: Teams are kept in sync with every client and empowered to resolve issues swiftly and privately to retain business.
  • 4X more Google reviews: Every happy client is invited to post reviews on Google and Facebook, boosting star ratings and adding fresh, positive content to search results.
  • Operational excellence: Advanced analytics across all client comments highlight areas in need of improvement as well as successes and key differentiators.
  • Business growth: Your Net Promoter Score is updated in real-time so you can predict future business growth and profitability with ease. Since a 7-point increase in NPS is correlated with a 1% increase in growth, Listen360 provides everything you need to move the needle!